IRACPA

Answering Machine Detection in 1.75 Seconds

An API-based, cloud-optimized Call Progress Analysis software to improve connect rate and increase agent productivity.

Answering Machine Detection (AMD) is a technology used with dialers meant to screen out calls that go to voicemail inboxes. This is a complicated technology requiring real-time audio signal processing and complex algorithms. IraCPA enables businesses to add this feature using our easy-to-use WebSocket-based API.

IraCPA can be deployed alongside IraDialer to improve the overall efficiency of outbound voice campaigns by ensuring that only calls answered by persons are routed to the call centre agent, while dropping calls that land on answering machines.

IraCPA has a proven success rate of 98% and can complete the CPA process in less than two seconds — meeting the telecom regulations in countries like the USA (TCPA compliance).

Talk to Sales → Download Product Sheet

USE CASES

Where IraCPA Fits

Call progress analysis (AMD) for CPaaS service providers — Outbound processes

API Dialer for Outbound Campaign Manager Applications

FEATURES

An API-based, Cloud-Optimised Call Progress Analysis Software

AMD Detection

Ability to detect Answering Machines helps to increase the calls handled by agents.

Language Independent

Can be used to analyse audio streams of any language.

Best Accuracy

For call duration of 1.75 seconds, 98% average accuracy is reported, which is one of the best in comparison to competitors.

API Integration

Supports integration with external applications through standard WebSocket APIs.

Detect Specific Frequency Tones

Detect fax, voicemail, or any other specific frequency tones.

Deploy Anywhere

Can be deployed in public, private, or hybrid cloud environments.

Scalable Deployments

Minimal system requirements help handle a large number of simultaneous API requests.

Complete Redundant Architecture

Provides a complete geographical redundant architecture and can be scaled to quickly meet demand.